|How can I contact you?
|Please go to the Customer Service page and complete the secure contact form, or give us a call at 1-800-432-7615.
How can I pay for my order?
We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal. Make sure you include your billing address and your phone number with your order so that we can complete your order promptly.
Do I have to pay sales tax on my order?
LOEB'S is located in Meridian, Mississippi. Therefore, Mississippi customers are required to pay 7% sales tax.
Customers living in Jackson, Mississippi are required to pay 8% sales tax.
City of Jackson Adopts 1% Local Tax (Feb. 11, 2014) The city of Jackson, Mississippi, has adopted a special infrastructure sales tax of 1% that will be imposed on every person making sales, deliveries, or installations of tangible personal property or services within the municipality, effective March 1, 2014. This local tax applies to all activities taxed at a state rate of 7% or more. All sales delivered to a location in Jackson or installed at a location in Jackson are subject to the additional 1% tax even if the seller is not physically located in Jackson.
When will my package arrive?
When your order is shipped, you will receive tracking information via Email.
How can I qualify for free shipping?
Do you ship internationally?
Yes, we ship internationally.
Some brands CANNOT be shipped outside the United States. We can only ship some items internationally. However, each international order must go though our approval process. If you would like to place an international order we ask that you allow 5 business days for approval processing before shipping procedures can occur.
What is your Price Match Policy?
What is your return policy for sale items?
All SALE and CLEARANCE SALE items purchased on loebsclothing.com are final sales and cannot be exchanged or returned.
Do you accept school or university purchase orders?
Yes, we do! Please contact us at 1-800-432-7615 and ask to speak with a group sales rep.
I received an email that says the item on my order is out of stock. What does that mean? Your website said it was In Stock. Please explain.
Sometimes products are ordered on our website before the website inventory updates. When inventory is low on a product, or when we are transitioning into a new season, orders may be placed before inventory is updated accurately. This doesn't happen very often, but sometimes it does happen. Please, don't hate us for it.
The item on my order is on backorder now. What does that mean?
When an item is on backorder, it means that we had to special order the item directly from the manufacturer, because when we went to pick and pack the item it was not in stock at LOEB'S. We will ship the item to you as soon as it becomes available from the manufacturer.